11ck Privacy Policy

Last Updated: January 2026

Introduction & Scope

11ck ("we", "our", "platform") operates a safe and reliable online entertainment service for players in Bangladesh. This privacy policy explains how we collect, process, and protect your personal information when you visit our website, create an account, or use any of our services.

This policy applies to the 11ck website and all services under it. By using our platform, you are considered to have consented to the collection and processing of information as described in this policy. Please read this document carefully; if you have any questions, contact our support team.

Important: If any changes are made to this policy, we will update the published date on the website. Continued use of the platform after changes means consent to the new policy.

1

What Information We Collect

1.1 Information You Provide Directly

When you register an account on 11ck or use our services, you voluntarily provide the following information:

Full name and date of birth (for age verification — for users 21 and older only)
Email address and mobile number
National ID or passport number (when identity verification is required)
Residential address
Payment method details: bKash, Nagad, Rocket, or bank account information
Messages and attachments you send when contacting the support team

1.2 Automatically Collected Information

When you browse our website or use our services, some information is collected automatically:

IP address and device type
Browser type and operating system
Pages visited and time spent on the site
Referral URL (where you came from before arriving at our site)
Data received through cookies and similar tracking technologies
Transaction history: deposits, withdrawals, and betting activity

1.3 Information from Third-Party Sources

In some cases we may receive information from third parties, such as transaction verification data from payment providers or information from identity verification service providers. All such third parties operate under their own privacy policies.

2

Purpose of Using Information

We use the information we collect for the specific purposes described below. 11ck does not use your information for any unauthorized purpose.

Account Management: Creating, verifying, and maintaining your account.
Service Delivery: Operating betting, slots, live casino, and other gaming services.
Financial Transaction Processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
Identity Verification & Age Confirmation: Ensuring access is limited to users aged 21 and above only.
Fraud Prevention: Detecting and preventing suspicious activity.
Customer Support: Resolving your issues and handling complaints.
Legal Compliance: Adhering to applicable laws and regulations.
Responsible Gaming: Identifying potentially risky playing patterns and providing necessary support.
Service Improvement: Reviewing user experience to improve the platform.
Communications: Sending important notices, policy changes, and account-related information.

3

Cookies & Tracking Technologies

11ck uses cookies and similar technologies to provide the best experience on the website. Cookies are small text files stored in your browser that help our site recognize you.

3.1 Cookies We Use

Essential Cookies: Required for the site's basic functionality; without them the site does not work properly.
Functional Cookies: Remember your preferences and settings.
Analytics Cookies: Analyze site usage patterns to help improve our services.
Security Cookies: Used to prevent fraud and unauthorized access.

3.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may affect some important features of the site.

4

Information Sharing & Disclosure

11ck does not sell your personal information to third parties. However, we may disclose or share information in the specific circumstances below:

4.1 Service Provider Partners

With trusted third parties that help us operate our services, such as payment processors (bKash, Nagad, Rocket, and banks), technology infrastructure providers, and identity verification services. These partners may only use information in accordance with our instructions and while maintaining our privacy standards.

4.2 Legal Requirements

We may be required to disclose information in response to a court order, legal process, or a proper request from a government authority. In such cases we strictly comply with applicable law.

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred. In such cases we will notify you in advance and the same protections will be maintained under the new policy.

4.4 With Consent

Beyond the above, your information will not be shared with any third party without your explicit consent.

Note: We never sell or rent your information to any outside organization for marketing or advertising purposes.

5

Data Security Measures

To ensure the security of your personal information, 11ck has adopted industry-standard technical and organizational measures.

SSL Encryption: All data transmission across our website and applications is secured with industry-standard SSL/TLS encryption.
Database Encryption: Stored personal and financial information is kept in encrypted format.
Access Controls: Only authorized staff can access information, and only to the extent necessary.
Regular Security Audits: The security of our systems is regularly tested and assessed.
Trained Team: Our staff receive regular training on data protection.
Incident Response Plan: Procedures are in place for rapid response and resolution in the event of a security incident.

Please note that no method on the internet is 100% secure. We are committed to the highest level of protection, but no digital platform can guarantee absolute security.

6

Data Retention Period

11ck retains your information only for as long as necessary. The following factors are considered when determining the retention period:

Active Accounts: All information is retained for as long as the account remains active.
Closed Accounts: Financial transaction records may be retained for a defined period after account closure to meet legal obligations.
Legal Disputes: Relevant information may be retained until any legal claim or dispute is resolved.
Cookies & Analytics Data: Automatically deleted after the period defined by the cookie type.

Once the required period has ended, information is securely deleted or anonymized.

7

Your Rights & Options

You have certain important rights over your personal information. 11ck respects these rights and supports you in exercising them:

7.1 Right of Access

You have the right to request information about what data we hold about you. To make this request, email [email protected].

7.2 Right to Rectification

If any of your information is incorrect, you can request that it be corrected. This can be done through account settings or via the support team.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this right may be limited where legal obligations exist or financial records need to be retained.

7.4 Right to Object to Processing

You may object to marketing communications at any time. We will act on this immediately.

7.5 Right to Data Portability

You may request information you have directly provided and that has been automatically collected in a structured, commonly usable format.

To submit a request: Email [email protected] to exercise any of your rights. We will respond within a reasonable time.

8

Protection of Minors

11ck strictly prohibits access by anyone under the age of 21. We do not knowingly collect any personal information from minors.

Age is verified at the time of registration, and if any person creates an account using false information, we reserve the right to immediately close that account and delete the associated information.

If you believe a minor is accessing our platform, please notify us at [email protected]. We will take immediate action.

9

Third-Party Services

Our platform may include third-party services such as payment gateways and game software providers. These services operate under their own privacy policies.

11ck is not responsible for the data processing practices of third parties. We review their policies before working with them and only work with trusted partners. Users are still advised to read the privacy policy of any third-party service before using it.

10

Policy Changes & Updates

11ck may update this privacy policy from time to time. The policy may be revised based on changes to our services, technological developments, or legal requirements.

For significant changes, we will publish a notice on the website and inform you at your registered email address. Continued use of the platform after changes means you agree to the new policy.

The most recent effective version of this policy will always be available on this page. We recommend visiting regularly to stay up to date.

11

Contact Us

For any questions or concerns about this privacy policy, or to exercise your rights, contact us through the following:

Email: [email protected]
Live Chat: Available 24/7 — in both Bengali and English
Support Hours: 24 hours a day, every day

Our privacy team will try to respond to your request as quickly as possible. Complex requests may take a little longer, but we will keep you informed.