Play responsibly,
stay safe
11ck believes entertainment should never become a burden. Our safety tools and guidelines are committed to giving you a healthy and enjoyable experience.
Our commitment
Important: 11ck is for users aged 21 and above only. Opening an account or playing is strictly prohibited for minors.
Online betting is a form of entertainment — it is not a way to earn income. At 11ck, we want you to enjoy every moment, but never take risks beyond your means. Responsible gaming means playing with full awareness, understanding your limits, and seeking help when needed.
Our platform gives you various protection tools — from setting deposit limits to taking a temporary break. Because we believe that playing with a healthy mindset is the best way to play.
If you or someone you know feels that gaming is getting out of control, contact 11ck support today. Our live chat is available 7 days a week, 24 hours a day.
Protection tools
Set deposit limits
Set a limit on how much you deposit daily, weekly, or monthly. Once set, the limit takes effect immediately and only you can change it.
Time-Out
Need a little rest? Keep your account temporarily closed for 24 hours to 30 days. No bets or deposits will be possible during the break.
Self-Exclusion
If you feel a break is no longer enough, choose long-term self-exclusion. During this time the account cannot be reactivated and no promotional emails will be sent.
Session time limit
Decide in advance how long you will play in each session. When the set time is up, the platform will remind you and recommend taking a break.
Review gaming history
View your complete history of deposits, withdrawals, and bets in your account at any time. Analysing your own patterns is the first step toward responsible gaming.
24/7 Support
For any issue, the 11ck support team is always ready. Contact us via live chat or email ([email protected]) — service is available in both Bengali and English.
Age limit and minor protection
This platform is for users aged 21 and above only. An age verification process is followed at registration.
Keeping minors away from online gambling is one of our core responsibilities. If anyone under 18 lives in your household, make sure they do not have access to your device or account.
Advice for parents
- Use a password or PIN on your device that children cannot guess.
- Keep online betting apps and browser history out of children's reach.
- Never share your 11ck account password with anyone.
- Have open conversations with your family about gaming habits.
If we confirm that an account belongs to a minor, that account will be closed immediately and any deposited funds will be returned.
Assess yourself
If you answer "yes" to more than one of the questions below, consider seeking help.
- Do you repeatedly play to try to recover money you have lost?
- Have you spent more than your set budget on gaming?
- Have you hidden your gaming from family or friends?
- Do you feel irritable, restless, or anxious when you cannot play?
- Is gaming causing problems with work, studies, or relationships?
- Have you ever played using borrowed money or by spending your savings?
- Have you tried to stop playing but failed?
These questions are not a substitute for professional assessment. If you are concerned, contact our support team directly.
Complete guide to responsible gaming
Plan your budget
Before you start playing, decide how much you can afford to spend. This amount should never come from emergency funds or your family's expenses. The minimum deposit on 11ck is just ৳200 — this helps you start in a controlled way. When your budget runs out, stop playing for the day.
Do not make decisions based on emotion
Never place a bet when you are angry, frustrated, or under the influence of alcohol. "If I put in a bit more I can win it back" — this thinking is the biggest trap. Every bet is independent and previous results do not affect future outcomes.
Take breaks, stay fresh
Playing for a long time without a break reduces focus and the ability to make good decisions. Take at least one short break every hour. Have a drink, take a walk, do something else. 11ck's session-timer feature will help you with this.
See gaming as entertainment
Cricket betting, slots, or live casino — all are forms of entertainment. Expecting regular income from them is not realistic. Think of the money you put into gaming the same way you would think of a cinema ticket or a restaurant meal.
Do not hesitate to seek support
Asking for help is not a sign of weakness — it is a brave decision. 11ck's support team can speak in Bengali and will listen to your situation in confidence. Talk directly via live chat or email [email protected].
Self-exclusion: a strong step
If you feel you cannot stop yourself, choose self-exclusion. This feature completely deactivates your account for a set period. During that time no login, deposit, or bet will be possible. It can also be a permanent decision — that option is available too.
Let your family know
When people close to you are aware, accountability increases. If a family member feels your gaming habits are becoming a concern, take their concern seriously. 11ck also allows family members to raise concerns on someone's behalf — contact the support email.
Frequently asked questions
Enjoy the entertainment,
stay safe
Set your limits on 11ck and play with confidence. Explore our games and support page.